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If this is Maytag's "Next Generation" products and service,
can we go back to the old generation?
Hello George,
Thank you for visiting our Maytag.com customer service page. We
appreciate your interest in our "next generation" products and
service.
We sincerely apologize that you are experiencing any type of issues with
the product. Upon reviewing your file history, our records indicate the
manufacturers warranty has expired. We regret to advise, no assistance
can be offered.
Thank you for your inquiry. Please contact us if we can be of further
assistance.
Sincerely,
Jennifer
Priority One Consumer Services
888-462-9824 (Mon.- Fri. 8:00 a.m.- 8:00 p.m., Eastern Time)
(Saturday 8:00 a.m.- 5:00 p.m., Eastern Time)
800-688-2002 (For Canadian Residents)
Received Date: 7/5/04
Completion Date: 7/6/04
Original Message Follows:
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CONSUMER INFORMATION
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First Name: George
Last Name: Wiman
Home Phone: 309-xxx-xxxx
Work Phone: 309-xxx-xxxx
E-mail address: gawiman@ilstu.edu
How would you like Maytag to respond?: e-mail
Graphics-enabled e-mail: yes
PRODUCT QUESTION
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On 1/18/1999, I purchased a Maytag Neptune washer. It has broken 5
times in 5 years of moderate use: 2 water pumps, a seal, something wrong
with the buttons, and now the bearings on the tub assembly have gone out
and it errors out while filling (we have normal water pressure.) The
current repair estimate is expected to be over $400. This is not what
I
paid the Maytag corporation $1,215.62 for only 5 short years ago.
When I say "moderate use," I mean we had 3 kids at home when
we bought
the washer, and now we have 1 kid at home. We are very careful with
machinery and followed the user video and manual very carefully.
You can make a satisfied customer out of me by replacing this washer:
it
has been very unreliable and a terrible reflection on the Maytag name.
I would be open to some arrangement like you paying for 1/2 the cost
of
a replacement washer, but you need to somehow make good on the huge
investment I made in a Maytag washer.
My address is xxxxxxxxxxxxx., Normal, IL 61761. The serial number of
my
washer is 33122415uy. The model is mah3000aww.
Sincerely, George Wiman
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